Prevention and reduction of problems that arise from participation in games of chance, in particular through excessive gaming, are a core aspect of the Sportingbet philosophy. At the same time, we strive to respect the rights of all customers who seek entertainment through responsible participation in games of chance.
Responsible gaming at Sportingbet is based on three pillars:
1. Security of the player
We take responsibility for the security of our players. Protection of players is based on guidelines stipulated by the WCGRB (Western Cape Gambling And Racing Board), exclusion of minors from the product line-up and the protection of privacy, which involves responsible dealings with data and payment processing. Fairness and the random nature of the products offered are monitored closely by independent authorities.
2. Security of the game
We take responsibility for the security of our gaming line-up in two ways: first of all, we protect our users against mistakes such as inadvertent placement of bets by means of "gameful usability". In addition, online monitoring at bes as well as the experience of our bookmakers ensures protection against fraud. Manipulation of bets and money laundering are crimes and not a game.
3. Protection against gaming addiction: research – prevention – intervention
The majority of users of sports bets and other gaming offers play in moderation as a means of entertainment. Behaviour patterns which are negligible when undertaken to a reasonable extent (such as shopping, playing sports, eating or the consumption of alcohol) can escalate for some people and become a problem. In the same way, participation in bets and games of chance can also lead to problems for a small group of customers.
In order to offer customers the best possible support, all user contact which is related to responsible gaming is dealt with by a dedicated "Responsible Gaming" team within the customer support department. If you think you or someone you know may have a gambling problem, then the National Responsible Gambling Program is available to help you. Additional resources, including information on education, prevention and treatment of problem gambling as well as a list of frequently asked questions can be found on their site.
National Responsible Gambling Helpline
0800 006 008
http://responsiblegambling.org.za/
Please contact us directly if you have any questions. Our dedicated "Responsible Gaming" team are at your disposal at any time and can be contacted by e-mail: support@sportingbet.co.za