Responsible Gaming
Our Approach
Millions of customers around the world bet with us every year — they like the
excitement of having a small flutter and the thrill of winning. Betting and gaming are an
enjoyable, sociable and memorable way to spend time; that’s why it continues to be so
popular. However, unfortunately, for a small percentage of people, gaming ceases to be
entertainment and can cause personal, social, financial and even health problems.
It is our responsibility to help our customers gamble safely and responsibly, and
reduce the risk of harm and help people who need treatment to get it.
This is
why we have developed our, safer gaming strategy, "Committed to player safety."
The guiding principle of our safer gaming campaign is to be the one of the most trusted and enjoyable betting operators in the world. We are putting customers at the heart of our business by ensuring they are protected from harm while enjoying their regular flutter. For more information about our strategy, please see our policy page.
If you feel a time-out from your account does not offer you the level of support you need, you may request self-exclusion from all gaming by completing this form and emailing it to the WCGRB at selfexclusion@wcgrb.co.za. The self-exclusion from all gaming will only commence upon receipt of the Notification from the WCGRB and until such time you remain liable for any losses incurred.